Shipping Policy
Shipping & Delivery Policy
At Lilly Maeve, we carefully prepare every order to ensure it arrives safely and efficiently. Below you’ll find important details about processing times, delivery estimates, and shipping responsibilities.
1. Order Preparation
Orders are prepared within 1–3 business days after payment has been successfully confirmed.
Once your parcel has been dispatched, you will receive a confirmation email including your tracking information.
Please note:
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Orders placed on weekends or public holidays are processed on the next business day.
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Processing times may be slightly extended during busy periods, holidays, or special promotions.
2. Delivery Timeframes
Estimated delivery time: 3–7 business days, depending on your location.
Please note:
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Delivery times may vary due to customs inspections, international transit delays, or high-volume periods.
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In some regions, rural areas may experience slightly longer delivery times.
3. Shipping Method & Fulfilment
All orders are shipped directly from our supplier in China.
This ensures consistent stock availability and fast handling times.
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All parcels are sent with reputable international carriers.
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Every shipment includes a tracking number.
Depending on your country, customs duties, import taxes, or handling fees may apply. These charges are not included in the product price and remain the responsibility of the customer.
4. Shipping Costs
Shipping costs are calculated automatically at checkout and are based on:
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Delivery destination
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Package weight
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Selected shipping method
From time to time, we may offer free or promotional shipping, which will be clearly displayed at checkout.
5. Tracking Your Order
Once your order has shipped, you will receive:
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A tracking number
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A direct tracking link
Please allow up to 48 hours for tracking updates to appear after dispatch.
If you experience any issues tracking your parcel, please contact us at:
6. Address Accuracy & Delivery Responsibility
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, please contact us within 24 hours of placing your order so we can attempt to correct it before dispatch.
If tracking confirms successful delivery to the address provided, Lilly Maeve cannot be held responsible for loss or theft after delivery.
Orders returned due to incorrect addresses or unclaimed parcels may incur additional reshipping fees.
7. Customs & Import Duties
International shipments may be subject to import duties, taxes, or customs handling fees imposed by local authorities.
Please note:
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These charges are not included in your order total.
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They are the responsibility of the customer.
We recommend checking with your local customs office for more information before placing an order.
8. Contact Us
If you have any questions regarding shipping, delivery times, or tracking, our team is here to help: