Payment Policy
Payment Policy
At Lilly Maeve, we are committed to providing a secure, transparent, and straightforward payment experience. Below you’ll find important information regarding accepted payment methods, transaction security, and refund procedures.
1. Accepted Payment Methods
We currently accept the following secure payment options:
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Credit and Debit Cards (Visa, Mastercard)
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Apple Pay (on supported Apple devices)
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Google Pay (on supported Android devices)
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Shop Pay (secure checkout powered by Shopify)
All prices are displayed and processed in Euro (EUR) unless otherwise stated at checkout.
If you are paying from a non-euro account, any currency conversion fees or additional charges are determined by your card issuer or digital wallet provider.
2. Secure Transactions
Your security is extremely important to us.
All payments on the Lilly Maeve website are processed through encrypted SSL connections and handled by trusted, certified payment providers such as Shopify Payments, Apple Pay, and Google Pay. These partners comply with internationally recognized PCI-DSS security standards.
Your payment details are encrypted and are never stored on our servers.
You can verify a secure connection by the 🔒 symbol displayed in your browser during checkout.
3. Order Confirmation & Processing
Orders are processed only once payment has been successfully authorized.
After completing your purchase, you will receive an order confirmation via email.
If a payment is declined, interrupted, or cancelled, the order will not be completed.
In some cases, your bank may temporarily place an authorization hold on your account. These holds are generally released automatically once the transaction is finalized or cancelled.
4. Refund Policy
Approved refunds are issued in accordance with our Return Policy.
Refunds are returned to the original payment method used during checkout.
Once a returned item has been received and inspected, refunds are processed within 14 days.
Please note:
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Shipping costs are non-refundable unless otherwise stated.
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It may take an additional 3–10 business days for your bank or payment provider to reflect the refund in your account.
5. Payment Concerns
If you notice an unexpected charge or believe there has been an error, please contact us promptly. We will carefully review the transaction and work with our payment provider if further investigation is required.
6. Customer Support
If you have any questions regarding payments, billing, or transactions, our Customer Care team is here to help.
All payments made on our website are handled through secure and compliant platforms to ensure a safe and reliable shopping experience with Lilly Maeve.